Moments of Truth

Creating a Lean Chain of Support

In this 35-minute DVD, Shingo Prize recipient Bruce Hamilton invites managers and supervisors to take a look in the mirror to examine how their actions and reactions can alternately energize the continuous improvement program or kill it. Drawing upon the wisdom of the creators of the Toyota Production System, this training tool focuses on the essential changes in management behavior that fosters and supports a sustainable Lean transformation.

In a series of dramatizations, the GBMP team takes you into both the office and the factory to examine critical moments of truth, single points in time during which interaction between manager and employee either create employee involvement or discourage it. Through their words and action, they can inadvertantly squash employee creativity, missing key moments when dissatisfaction may be converted into positive energy for change.

This is a video for all employees, but is primarily directed to those who will be responsible for creating a chain of support for improvement. This lighthearted presentation offers the opportunity to see and understand these moments of truth as a first step to leading the Lean conversation.