"Prior to the improvement teams beginning their work, we referenced an instructional video called ‘Toast Kaizen,’ which is the Japanese word that means small change for the better! This video is the best I have seen to introduce (or re-introduce) basic continuous improvement and Lean principals and Kaizen. The goal is to remove things from our process that the customer does not want to pay for. We have learned that the One Source team members doing the work are most equipped to recommend the best way to improve it!"
​                                                                                              - Jerry Kenney, VP Operations, One Source Commercial Flooring, Plano TX

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