From Principles to Practice: How to Build the Conditions for Continuous Improvement

Organizations pursuing operational excellence already understand that continuous improvement depends on people. Lean teaches us to improve processes and points us toward the importance of respect and teamwork. The Shingo Model further defines the principles and cultural enablers that support operational excellence. But knowing what you're trying to build isn't the same as knowing how to build it.

The Respect for People Roadmap was created to answer that question. It provides a practical roadmap for developing the specific behaviors and practices that create the conditions for people to willingly contribute what they know, solve problems together, and continuously improve the work.

This five-part series of  live, instructor-led virtual meetings will explore the thinking behind the Roadmap, why it is structured the way it is, and how its three principles and nine behaviors build upon one another to help organizations intentionally develop the cultural conditions that sustain continuous improvement. Along the way, we'll examine how the Roadmap complements Lean and the Shingo Model by translating the Respect for People pillar into a practical developmental path that organizations can learn, practice, reinforce, and scale.

Schedule: 

• Session 1: How Do You Know You're Creating the Conditions for Continuous Improvement? Tuesday 8/11/26 @ 3:00-3:45PM ET
• Session 2: Engage with Compassion: The Foundation of Better Problem Solving Tuesday 8/25/26 @ 3:00-3:45PM ET
• Session 3: Treat People Like They Matter: Broadening Who Contributes to Improvement Tuesday 9/8/26 @ 3:00-3:45PM ET
• Session 4: Partner for Mutual Benefit: Channeling Contribution Toward Shared Results Tuesday 9/22/26 @ 3:00-3:45PM ET
• Session 5: Better: Building the Continuous into Continuous Improvement Wednesday 10/7/26 @ 3:00-3:45PM ET