Four Types of Problems: A Virtual Workshop
(GBMP members get one free seat; groups of five or more only $99 each: Email Lglikes@gbmp.org to get your coupon code. Need an invoice? Email Lglikes@gbmp.org for assistance.)
Meets on August 17, 2020 from 8 AM - Noon EDT
Based on Art Smalley’s book “4 Types of Problems – from reactive troubleshooting to creative innovation,” this four-hour session will describe each problem type. The instructor will review each type: Type 1. Trouble Shooting, Type 2. Gap from Standard, Type 3. Target Condition and Type 4: Open-ended. The class will discuss how some essential elements are common to any problem-solving activity and how each type is based upon the problem situation and a specific need. The course will discuss the strengths and weaknesses of each. The class will finish with an overview of the book’s capability assessment.